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AI voice agent for e-commerce

For online stores, the expensive problems happen after checkout: fake COD orders, where-is-my-order calls, and silent abandoned carts. CallIntel's AI phone agent handles all three over the phone and writes the result back to your store.

50 free call minutesNo credit cardLive in minutes
  • 70+Languages spoken
  • <1sResponse latency
  • 24/7Always answering
  • 50 minFree to start
What every CallIntel agent delivers
  • 100%Calls answered
  • 0Hold-time minutes
  • 8+Native integrations
  • No-codeLive the same day
From signup to first call

How it works

  1. Connect your line

    Point your phone number or web widget at CallIntel and link the tools you already use — CRM, calendar, and store.

  2. Configure the agent

    Describe what the agent should say and do in plain language. No code, no flowcharts — just your playbook.

  3. Go live in minutes

    The agent starts answering and placing calls 24/7, logging every outcome back to your stack automatically.

Why it wins

Why teams use it

Built for the calls you can't afford to miss — answered instantly, handled completely, logged automatically.

Fewer COD returns

A quick confirmation call before dispatch turns uncertain orders into real ones.

Recover lost carts

Outbound calls re-engage shoppers who dropped off before paying.

Self-serve support

Order status, tracking, and returns are answered instantly, day or night.

On every call

What the agent does

A single agent runs the whole conversation end to end — no menus, no hold music, no handoffs unless a human is genuinely needed.

  • Confirm cash-on-delivery orders before dispatch
  • Answer order-status and tracking questions
  • Handle returns, exchanges, and refund requests
  • Place abandoned-cart recovery calls
  • Answer product, sizing, and availability questions
  • Write call outcomes back to the order automatically
Before CallIntel

Calls ring out. Leads go to voicemail and never call back. Your team is stuck on the phone instead of doing the work.

With CallIntel

Every call is answered on the first ring, handled end to end, and logged to your tools — day, night, and weekend.

Fewer COD returns — without adding headcount. A quick confirmation call before dispatch turns uncertain orders into real ones.

Frequently asked questions

How does CallIntel handle e-commerce calls?
CallIntel's AI voice agent confirms orders, answers status and returns questions, and recovers abandoned carts over the phone, then logs the outcome to your store or CRM. It runs 24/7 in 70+ languages.
Can it reduce cash-on-delivery returns?
Yes. The agent calls to confirm each COD order before dispatch, flags uncertain ones, and only confirmed orders ship, cutting undelivered parcels and return costs.
Does it connect to Shopify?
Yes. CallIntel has a dedicated Shopify plugin so the agent can look up orders and write results straight back to the store.

See it answer your calls.

Put a CallIntel agent on your line and watch it qualify, book, and support callers — 24/7, in their language.

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